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CMG works closely with Manufacturers of Flooring and has gained valuable insights into the problems clients may have with the appearance level or performance of the their floors. We also offer this service to individual clients.
Principal Behind The Service
- We are acting on behalf of the Client
- Without exception we are promoting the interests of the Client
- We will do nothing to compromise the relationship between the client and their cleaning contractor, flooring contractor, designer or other interested party.
- Our sole aim is to resolve the client complaint/issue to their satisfaction.
Practical
CMG Troubleshooters will always make sure we are properly briefed on the background, nature of complaint, politics surrounding it etc.
We will take everything that we believe will be required to carry out a successful trial clean/appraisal of the complaint, including machinery, chemicals and consumables. A small area will normally be attended to in order to establish what the problem is.
We will endeavour to offer positive solutions not negative appraisals.
CMG will if appropriate offer to get involved in the solution, supplying training to the cleaners or up to date equipment such as Host or Microwash Microfibre Equipment/ Electrolytic Cleaners. We will be happy to quote for a restoration clean/strip and re-seal or the supply of a tailored maintenance programme.
The key thing for CMG is that we professionally resolve the complaint for the Client.
What Next? - Find your Nearest CMG Supplier.
